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Refund Policy

(Please read our Refund Policy carefully before using any of our services.)

At World India Express, we are committed to providing reliable courier services. However, in the event of unforeseen circumstances, the following outlines our refund policy.

· Loss of Parcels :
In the unfortunate event of a lost parcel, World India Express will be liable for up to INR 2000 for shipments sent via renowned courier networks like DHL, Aramex, or any other branded service providers. For parcels shipped through our own networks, the liability will be capped at INR 1200.

Rate Lists:
The rate lists published on our website are intended for sample purposes only and may not be updated regularly due to fluctuations in fuel charges and other operational changes. The rates communicated to customers will be the final and non-negotiable amounts.
Invoice Calculation:
The final invoice will be based on the greater of actual weight or volumetric weight of your shipment. To learn more about how volumetric weight is calculated, kindly refer to the Volumetric Weight Calculator.
Prohibited Items:
If you send items that are prohibited by international courier regulations, you will be required to pay for return charges as quoted by World India Express. In the absence of such payment, the parcel will be seized. Please refer to the guidelines for restricted or prohibited items before shipping.
Duties and Taxes:
Depending on the nature of the goods being shipped, duties may be applicable. These duties must be paid by the consignee or receiver upon delivery, and World India Express is not responsible for covering such costs.
Third-Party Pickups and Addressing:
We partner with third-party services such as DHL, Aramex, etc. for pickup and delivery. There is no requirement to mention an international address on the package. However, if you do, your parcel will be shipped internationally at undiscounted rates, and you will be responsible for paying the official international delivery charges.
Delivery Delays Due to Customs:
Please note that some deliveries may experience delays due to strict customs procedures in certain countries. World India Express cannot be held responsible for delays arising from these customs inspections, as the customs authorities have the full right to review and process shipments at their discretion.
Security Checks:
For security reasons, World India Express inspects all items before dispatch to ensure that they comply with international shipping standards.
Customs and Additional Fees:
Any expenses related to customs clearance, brokerage fees, or any other related charges will be the responsibility of the sender or consignee. World India Express does not hold any financial interest in these fees, and we cannot be held liable for such costs.
Service Availability in Specific Areas:
There are certain regions where we do not provide direct service, relying instead on third-party providers. For these locations, additional charges may apply.
Packaging and Repackaging:
Packaging services are free of charge if the pickup is arranged from Delhi. For other locations, packaging may incur a charge. World India Express reserves the right to repackage parcels if necessary. Repackaging fees will depend on the type and weight of the goods. If you do not pay for the repackaging, the parcel will be returned, and you will be liable for return shipping charges. Additionally, repackaging may increase the overall weight of the parcel, leading to higher shipping costs.
Seizure of Illegal Shipments:
World India Express has the authority to seize shipments that are illegal or prohibited and, if necessary, initiate legal action against the sender.
Collection of Personal Information:
To ensure smooth operations and maintain security, we may request personal information and identification proofs from customers. This information is securely stored and will not be shared with any third parties without the customer’s consent.
Delays Due to Customs or Other Factors:
There may be exceptional delays due to customs clearance or other reasons beyond our control. The estimated time of arrival (TAT) communicated to customers may not always reflect the actual delivery time. In such cases, World India Express will work diligently to resolve the issue and assist customers.
Insurance Coverage:
The value of parcels is insured for up to USD 100 in the event of operational loss. Any remaining value will depend on the value stated in the international invoice and the refund we receive from the network. If the value of the parcel is less than USD 100, the refund will be based on the amount granted by the network.
Non-refundable Courier Booking Charges:
Please note that courier booking charges are non-refundable in cases where the customer decides to cancel the booking.
Transaction Fees:
Payments made through payment gateways are subject to transaction fees, which will be borne by the customer. World India Express does not have a financial interest in these fees. If customers wish to avoid this fee, we offer an alternative IMPS payment option.

Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to contact us:

Visit Us:
World India Express
GF- 528, Sector 45, Opp. Ramada Hotel, Near SBI & ICICI ATM,
Gurugram, Haryana 122003 (India)
Phone:
+91 7669005812, +91 7669005813

We strive to offer the best service possible, and your understanding of our Refund Policy helps us maintain high standards of service. Thank you for choosing World India Express!

Address : World India Express,

GF- 528, Sector 45, Opp. Ramada Hotel, Near SBI & ICICI ATM, Gurugram, Haryana 122003 (India)

Call Us :+91 7669005812,

7669005813

Opening Hours :

MON - SAT: 10:00 AM to 9:30 PM

World India Express has quickly become a leading name in the international courier and freight service industry in India. Our mission is to make global logistics simple, affordable, and dependable by providing seamless, cost-effective international shipping solutions that cater to the needs of both individuals and businesses.